Refund Policy
This policy explains cancellation, refund, renewal, and access terms for coaching and digital services offered by mindshiftly.pro. It should be read together with our legal notice and checkout terms presented under the Act on Specified Commercial Transactions, 特定商取引法に基づく表記, and the application-stage display guidance, Act on Specified Commercial Transactions, 通信販売の申込み段階における表示についてのガイドライン.
1. Scope
This policy applies to one-to-one coaching, programs, digital course access, and any recurring plan offered on this site. Exact price, billing cycle, included services, and any continuing charges are shown before final order confirmation.
2. Cancellation before service delivery
You may request cancellation before the first scheduled coaching session or before digital access is granted. If no service has been delivered, fees already paid will generally be refunded in full, less any non-refundable third-party payment processing cost only where clearly disclosed before purchase and permitted by law.
3. After access or service commencement
Once a coaching session has been provided, or login, download, streaming, or course access has been issued, refunds are normally not available for the delivered portion. For multi-session programs, any unused future portion may be reviewed proportionally if stated in the specific offer terms. Nothing in this policy limits rights that cannot be excluded under the Consumer Contract Act.
4. Recurring plans and renewals
Where a subscription or continuing plan applies, the renewal date, amount, and cancellation deadline will be shown before you place the order. To avoid the next charge, submit your cancellation request before the stated renewal cutoff. Charges already processed for a new billing period are generally non-refundable once that period begins, unless required otherwise by law or stated offer terms.
5. How to request a refund or cancellation
Send your request with your name, order email, product or program name, and reason for request to [email protected] or call +81 556 237 3881. We aim to respond within 5 business days. Approved refunds are returned to the original payment method where possible.
6. Exceptions
No refund may be available for completed sessions, consumed digital content, missed appointments without required notice, or cases involving abuse, chargeback misuse, or violation of program rules, where such limits were clearly disclosed in advance and are consistent with applicable law.
7. Consumer support
If you have a complaint or need support, contact us first. You may also seek general consumer guidance from the National Consumer Affairs Center of Japan. This reference does not imply government endorsement.
Business contact
mindshiftly.pro, Godo Kaisha
Shin-Marunouchi Center Building 14F, 1-6-2 Marunouchi, Chiyoda-ku, Tokyo 100-0005
Email: [email protected] | Phone: +81 556 237 3881
Managing Director: Anna Novak
VAT / tax registration number: T4382715963140
Company registration number: 0110-03-764218